Privacy Policy

Introduction

At Mythic Storm Valior Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification (as required by law)
• Special requests and preferences
• Loyalty program information

Automatically Collected Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data (with consent)
• Security camera footage in public areas

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Facilitating payment transactions
• Communicating about your stay and our services
• Improving our services and customer experience
• Marketing and promotional activities (with your consent)
• Complying with legal requirements and safety protocols
• Managing our loyalty programs and special offers

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Emergency Situations: To protect health and safety

Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure payment processing systems
• Regular security assessments
• Staff training on data protection
• Limited access to personal information

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use cookies for:

• Website functionality and user preferences
• Analytics and performance monitoring
• Personalized content and advertisements
• Social media integration

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing for marketing purposes

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Guest information is typically retained for:

• Reservation records: 7 years
• Security footage: 30-90 days
• Marketing communications: Until you opt-out
• Loyalty program data: Duration of membership plus 2 years

International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your data during international transfers.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or direct communication.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: